Top Seller on Online Marketplaces

Niche Importers, a 7 years old US based enterprise is a top seller on Ebay and Amazon of seasonal products.

Chat is a cost-effective way to add personalization and social interaction to the online shopping experience and immediate responses to customer questions, therefore, we did not miss out on the opportunity to introduce email and chat support. The contact centre was provided with a software that allowed information to be passed on to appropriate people, contacts to be tracked, and data to be gathered. In this way, a direct communication with the buyer was established.

BDeveloper dealt with the management of the client’s account on Ebay, Amazon, and Big Commerce. Creating shipping labels was also a part of our responsibility for the warehouse team . Its purpose was to provide all the necessary information to all the involved parties in the chain in order for them to perform shipping, handling, and receiving the products in the most efficient way possible.

The task was made easier by the method of automated shipping management software that ensured auto generated shipping labels to boost the shipping management efficiency. The tool was called Shipstation.

There are currently 8 members working with Niche importers.