Innovative Solar Solution

Silicon Solar has been a family-run business delivering high-end and affordable solar solutions to more than 140,000 customers in more than 82 nations around the world. They help build a sustainable future for the global economy, offer world-class solar energy products, pioneer the development and distribution of new solar energy technologies, and provide an educational network for its customers.

Chat is a cost-effective way to add personalization and social interaction to the online shopping experience and immediate responses to customer questions, therefore, we did not miss out on the opportunity to introduce email and chat support. The contact centre was provided with a software that allowed information to be passed on to appropriate people, contacts to be tracked, and data to be gathered.

A direct communication with the buyer was established because customer satisfaction is at the heart of the selling process. Bdeveloper also dealt with the account management of the client company.

Bdeveloper introduced an Inbound Service, which is the traditional approach to telephone-based customer service to provide a single point of contact for all their service related questions. The key to this Inbound Service was promptness and availability on the part of the organisation wherein the queries of the customers were met with.

Our team set forth with aiding the client company with Appointment Setting which is a niche B2B area wherein specific business specializes in increasing sales by cold calling, generating leads, setting qualified appointments with their end customers and dealers. The appointment setting is an important task in many occasions for finalizing deals and speeding the process of business negotiations and interactions. The appointment setting involves multiple techniques such as social media researching, targeting customers, reaching out through various modes and channels, negotiation, leveraging contacts, network building.

Bdeveloper did not miss out on the opportunity to introduce Telemarketing wherein the enterprise solicits prospective customers to buy services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call. By incorporating this method, we aided the client company to generate leads, make sales, and gather market information.