TOP HOUSE

TOP HOUSE

Fraternities and Sororities Products

Top House brand, as officially licensed Greek vendor, sells its products to fraternities and sororities across U.S ; wherein every line of product is protected by its own respective trademark and copyrights. The clients entrusted our team with the task of infusing the organisation with a proactive approach. The sole aim was to establish a reputation of the brand as a quantifiable asset and to reach out to its customers.

Bdeveloper introduced an Inbound Service, which is the traditional approach to telephone-based customer service to provide a single point of contact for all their service related questions. The key to this Inbound Service was promptness and availability on the part of the organisation wherein the queries of the customers were met with.

Chat is a cost-effective way to add personalization and social interaction to the online shopping experience and immediate responses to customer questions, therefore, we did not miss out on the opportunity to introduce email and chat support. The contact centre was provided with a software that allowed information to be passed on to appropriate people, contacts to be tracked, and data to be gathered.

A direct communication with the buyer was established because customer satisfaction is at the heart of the selling process.